It’s stressful experiencing any type of power issue at your property, especially if there are safety concerns. To help you navigate situations smoothly, here are our electrical emergency and fault finding FAQs.

What counts as an electrical emergency?

Electrical emergencies are classed as urgent if they pose an immediate risk to the safety of others or property, such as sparking outlets, exposed wires or major circuit failures. Your property may even have a complete power outage, affecting the running of a business or the day-to-day operation of your home.

How can you stay safe during electrical emergencies?

To stay safe during electrical emergencies, turn off the power if safe to do so and avoid contact with your electrical installations. Call an approved electrical contractor as soon as possible.

How do you diagnose an electrical fault?

Your professional electrical contractor will use a systematic approach to finding the source of the electrical fault, inspecting everything from power outlets and switches to appliances and consumer units. They’ll slowly test all circuit breakers to safely and methodically identify the fault.

What are the most common electrical faults?

Some of the most common electrical faults are overloaded or short circuits, damaged power outlets, tripped switches and loose connections.

Why has the power gone out at my property?

Power failures can occur for a number of reasons, including grid failures in the area and issues specific to your property, such as faulty appliances or tripped circuit breakers.

What are the signs of faulty wiring?

Common signs of faulty wiring include your lights flickering, recurring tripped circuits, odours (burning smells), discolouration around sockets and experiencing electrical shocks when touching appliances or switches. Call an emergency electrician if you notice any of these concerns, as they can be highly dangerous, causing injuries and fires.

How do you know if your electrical installations are safe?

You can check your electrical installations remain safe and in good working condition by booking regular electrical inspections, such as an EICR. These assessments should be carried out by a competent and trained professional who can look out for signs of deterioration, risks and hazards.

Who can you ask about electrical safety advice?

The best source of electrical safety advice is a qualified contractor, as they'll be trained in the latest guidance, British Standards and UK safety and quality regulations.

Can you do your own electrical work and repairs?

You should only do your own electrical work if competent to do so. For example, you may feel confident changing a light fixture or rewiring a plug, but most people prefer to ask a professional to ensure a safe and quality job. Any work requiring the modification of an electrical installation should be carried out by a licensed professional who will adhere to the latest health and safety requirements.

How do you know if your electrical contractor is competent?

Choose an electrical contractor with plenty of experience in emergency situations, approved by an official body such as NICEIC. During the emergency callout, they will come out and assess the situation, diagnose the fault and present you with all your repair options and costs, ensuring safety measures are adhered to and electrical services are restored.

Where can you request an emergency electrical callout?

Have you got an electrical emergency in London or Surrey? Call DTEEC now on 020 8395 5990 or 07957 964 088.